Using the Free Email Service

Free Email Service comprises of the following services:

  • Email Account: KOTAKALONG DOT COM provides you with 2 Email Account(s) free with every domain purchase, alongwith POP/IMAP access. Each account comes with 100 MB space.

  • Email Forwarding: This service is provided free upon purchase of any Product/Service through KOTAKALONG DOT COM.


    Email Forwarding can not be activated if Email Hosting has been activated for the domain name.

Activate the Email Service

  1. Proceed to the Free Email Service interface. See details

  2. Click the Manage Email link.


    The Free Email Service will be activated when you click Manage Email for the first time.


For Resellers: The Free Email Service can be activated only if the Order belongs to a Customer immediately under you.

Authorize our Email Server to Send/Receive Emails for your Domain Name

Upon activating your Free Email Service, you need to enable our Email Server to be able to send/receive mails for your domain name. The simplest method to allow this is to modify your domain name's Name Servers to ours.

You have the following options:

  • Change your Domain Name's Name Servers: You would find the list of Name Servers you need to set for your domain name to use the Email Service by clicking on the Name Server Details link under the DNS Management section.


    If the domain name is not registered with KOTAKALONG DOT COM, the Name Servers required to use the Email Service will be displayed. You need to set these Name Servers for your domain name through your domain name's registration service provider.

  • Change your Domain Name's DNS Records: If you wish to retain the Name Servers of your domain name, instead of using KOTAKALONG DOT COM's Name Servers, you would need to create the DNS (MX, CNAME, TXT) Records on your existing Name Servers.

    The DNS records are listed in the Email Hosting Management interface under Mail > DNS Configuration.See details


Use the Email Service

You need to create the Free Email Account, Email Forwards and specify other settings through the Email Management Interface. See details